Advanced Life Systems has at least one dispatcher on-duty, 24 hours a day, 7 days a week, 365 days a year. These dedicated individuals are trained to take emergent and non-emergent phone calls for service, while simultaneously sending an ambulance to the scene of an emergency. While en route to an emergency, dispatchers will relay vital information to the crew regarding the type of emergency, age of the patient and the patient’s medical history. They also are vital in assisting with crew safety by alerting them when a scene is determined to be “not safe”, and having them stage until police have secured the area. Our dispatchers work closely with Yakima County Upper and Lower Valley dispatchers to ensure an ambulance is quickly and efficiently sent to the scene of an emergency.
Many of our dispatchers are also cross-trained as EMT’s and paramedics; their understanding of our crews in the field and the work they do creates a very close relationship between all the members of our team. Our dispatchers work 12-hour shifts, three to four times a week.
Mary has been working with Advanced Life Systems for more than 10 years, and she currently works Billing with 1-2 days a week in dispatch. Mary has been the lead dispatcher for several years now. Her friendly outgoing attitude and dedication to the company have helped to create a state-of-the-art dispatch center located at our Station 1 headquarters. Mary is also cross-trained as an Emergency Medical Technician and is a volunteer for the Naches Heights fire department.
Nathan Has been working as a dispatcher with Advanced Life Systems for the better part of 2 years. Nathan has his EMT Basic certification and volunteers with the Naches Heights Fire department. his experience and certifications help him handle the difficult and stressful situations he faces in dispatch.