Advanced Life Systems is currently accepting applications for the position of Dispatcher.
Qualified applicants should meet the criteria listed below. All applicants must be at least 18 years of age or older. Applicants must also be able to show proof of eligibility to work in the United States.
Advanced Life Systems is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process or employment with ALS because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant or employee will be penalized as a result of such a request.
Advanced Life Systems is a privately owned primary 911 response ambulance company based our of Yakima Washington; we started our operations in April of 1996. Our company strives to provide rapid and compassionate pre-hospital patient care at all times. Our employees are highly trained, and dedicated to completing this goal.
We currently operate six ambulances stationed throughout the city of Yakima 24 hours a day 7 days a week. Statistically our highest call volume occurs within Yakima city limits, however we also frequently respond throughout the entire county and greater Central Washington area as needed. In addition to 911 response ALS also provides scheduled inter-facility patient transports for various nursing homes, hospitals, and care centers. We also supply the only bariatric ambulance in the region.
Our transport times to the hospital range from just a couple of minutes to well over an hour depending on the location of the emergency. We carry an excellent call volume; In 2017 we responded to over 14,000 calls for service treating a wide variety of injured and sick patients. Our ambulances are staffed with one Paramedic and one EMT-Basic or EMT-Intermediate.
Advanced Life Systems Paramedics and EMT’s work under the oversight of the Yakima County Medical Program Director. We currently have very progressive protocols that allow for a wide range of patient treatment possibilities and opportunities.
We also take great pride in offering a very extensive training department. This in-house department allows our personnel to renew certifications in ACLS, PALS, PHTLS, and CPR among many other certifications at no cost to the employee.
ALS field employees work 48 hour shifts, with anywhere from three to nine days off in between shifts depending on the employees location in the shift cycle. This guarantees employees an automatic 8 hours of overtime per week while still allowing for ample time away from the job. Dispatchers work 12 hour shifts rotating between a 36 or 48 hour work week, broken into day/night shifts.
Dispatchers should be able to multi-task in a fast paced environment. The qualified applicant will be able to simultaneously answer multiple phone calls while making use of a radio device to communicate with ambulances. The Dispatcher must be customer orientated, answering phone calls professionally while transferring them to the correct department at all hours of the day and night.
The dispatcher will frequently receive calls for emergent and non-emergent ambulance transportation, and will be responsible for sending the nearest most appropriate ambulance to the scene. Because of this it is vital that the dispatcher is able to remain calm under stressful situations.
The dispatcher must have a knowledge of both standard radio and telephone communication capabilities and develop a firm understanding of radio etiquette, policy, procedures, and laws regarding FCC controlled communication.
Qualified candidates will have the ability to interpret and give both verbal and written instructions. Clear and concise voiced instructions are required at all times; to be relayed via radio to crews in the field.
Dispatchers must also understand computer operation especially Microsoft Windows and Office. Dispatchers will be required to make use of a keyboard on a frequent basis, and should be able to type 25 words per minute or more. They should also posses the ability to learn new computer systems in a quick and efficient manner. Qualified candidates will also be able to establish and maintain cooperative working relationships with other dispatchers, supervisors, EMTs and Paramedics.
(Reasonable accommodations can be made upon request.)
Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions for this job. The Dispatcher will often sit and stand unassisted and may also lift up to 20 pounds or more throughout the normal course of a day. The Dispatcher will verbally communicate both through direct contact with crew members and providers, and through a radio device and phone. Clear and concise voice communication is required at all times. Dispatchers will also frequently hear spoken words face-to-face from crew members and customers, and via radio and phone; multi-lingual candidates are highly preferred but not required. The dispatcher will frequently be sitting for extended periods of time near computers, will be typing and writing, and will be reading content transmitted through computers. The Dispatcher will primarily be working indoors in a controlled office environment. The Dispatcher will be working with chemical substances such as liquid paper and sharpie markers (Full Hazardous Material sheets/information are available to the employee at all times).
**When submitting your application, please attach appropriate supporting documentation**